Politique de confidentialité

Privacy Policy
This Privacy Policy explains how Cloudoio (“Cloudoio”, “we”, “us”) collects, uses, discloses, and protects personal data when you visit cloudoio.com and related country domains, purchase services, or use our client portal (my.cloudoio.com) (collectively, the “Services”).

This document is a general template and should be reviewed by legal counsel to ensure it matches your exact business entity, jurisdictions, and data flows.

1. Scope
This Privacy Policy covers personal data processed by Cloudoio as a controller for our websites, sales, billing, and support. For certain services (such as domain registries and third-party email suites), we may share data with third-party providers as required to deliver the service.

2. Data We Collect
We may collect the following categories of personal data:

Account and contact data: name, company, email address, phone number, postal address, and account identifiers.
Billing and transaction data: invoices, subscription details, payment status, and related records (payment card data is typically processed by payment processors, not stored by us).
Technical and usage data: IP address, device/browser information, pages visited, timestamps, and diagnostic data.
Support communications: tickets, chats, emails, and attachments you submit.
Domain registration data: registrant/admin/tech contact details required by registries/registrars for domain services.
3. How We Use Personal Data
We use personal data to:

Provide, maintain, and improve the Services.
Process orders, renewals, invoicing, and account administration.
Provide customer support, respond to requests, and troubleshoot issues.
Protect our infrastructure and customers (fraud prevention, abuse detection, DDoS mitigation, and security monitoring).
Communicate about service updates, critical notices, and (where permitted) marketing communications you can opt out of.
4. Legal Bases (EEA/UK)
Where GDPR or similar laws apply, we process personal data under one or more legal bases such as: performance of a contract, compliance with legal obligations, legitimate interests (e.g., security and fraud prevention), and consent (e.g., optional marketing cookies) where required.

5. Cookies, Analytics, and Similar Technologies
We use cookies and similar technologies for essential site functionality, security, performance, and preferences. If our website is protected by Cloudflare, Cloudflare may set cookies used for security and bot detection (for example, the __cf_bm cookie), and may process data such as IP addresses and traffic metadata to protect sites and optimize performance. Cloudflare documents these cookies and their purposes. [web:156][web:158]

Depending on configuration, Cloudflare rate limiting rules may set a _cfuvid cookie to help distinguish visitors who share an IP address. [web:156]

6. Cloudflare (Security/Performance Processing)
We use Cloudflare as a reverse proxy and security/performance provider. When you visit our websites, Cloudflare may process end-user interactions with our Internet properties, including information such as IP address, traffic routing data, and information about traffic to and from our sites. [web:158]

7. Third-Party Services
We may share data with third parties to deliver your requested services:

Domain registries/registrars: to register, transfer, renew, and manage domains.
Google Workspace: provided by Google under Google terms and data processing arrangements.
Titan Email: provided by Titan; Titan describes data categories and uses in its privacy policy (including account data and email content processed to deliver the service). [web:161]
Payment processors: to process payments securely.
8. International Data Transfers
Your data may be processed in countries other than your own depending on the location of our providers, infrastructure, and support operations. For example, Cloudflare notes that cookie data may be processed in Cloudflare’s data centers and may involve cross-border transfers depending on product configuration. [web:156]

9. Data Retention
We retain personal data only as long as necessary for the purposes described above, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary by service type (hosting, domains, email, billing).

10. Security
We implement technical and organizational measures designed to protect data, including access controls, monitoring, and abuse prevention. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

11. Your Rights (GDPR/EEA/UK and Similar Laws)
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or to object to certain processing. You may also have the right to lodge a complaint with a data protection authority.

12. Children
The Services are not directed to children, and we do not knowingly collect personal data from children without appropriate authorization where required.

13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date.

14. Contact
To exercise rights or ask questions about privacy, contact us through our support channels or via the client portal at my.cloudoio.com.

Last updated: January 28, 2026